Business Overview

The ISO/IEC 20000-1 standard provides requirements for organizations of all types, sizes and structures that deliver information technology services to establish, implement, maintain and continually improve a service management system. The information technology service management system (ITSMS) supports the information technology management in the service life cycle, including planning, design, transition, delivery and improvement of services to meet service requirements and deliver value.

The ISO/IEC 20000 standard focuses on managing IT issues through “IT service standardization”, that is, categorizing IT issues, identifying their internal relationship, and then planning, implementing, and monitoring according to service level agreements, with emphasis on communication with customers. The standard also pays attention to the capability of the system, the management level, financial budget, and software control and distribution required when the system changes.

Certification Standard

ISO/IEC 20000-1:2018

Benefits

Keep service goals consistent with organizational business goals to effectively support business strategies; establish standardized service processes to improve IT services and operational efficiency; effectively and efficiently integrate and utilize IT resources such as information, infrastructure, applications and personnel; establish and continually optimize the service management system mechanism to quickly respond to market demand and boost customer satisfaction; align with international benchmarks, enhance market competitiveness, upgrade organizational reputation, and increase return on investment; control IT risks and related costs, improve and control IT service quality, and reduce long-term service costs; and obtain access to outsourcing IT services.

Application Scenario

Under the permission of the Chinese government in accordance with relevant laws and regulations, ITSMS certification is applicable to enterprises in sectors such as banks, telecommunication, research institutions, outsourcing service, software service, scientific research, social security, medical service, education, consulting, tourism and hotels, transportation, metallurgy, mining, food, drug and tobacco industry, and agriculture, forestry, animal husbandry and fishing industry.

Related Business

Business continuity management system certification, information security management system, cloud service information security management system, personally identifiable information security management system, and privacy information management system.